BUSINESS TERMS

Minimum Order, Shipping and Handling

• Our minimum order is $50 before shipping
• Handling charges of $10 CAD/USD will apply for orders below $50.
• Shipping is extra
• FREE shipping for purchases of $150 to Canada and continental US, some restrictions apply
• Products are shipped via regular UPS or FedEx for case quantities. Products will be shipped within 2-3 days for in-stock items.

How To Order

• Call toll Free: 1-877-870-1018 OR 1-877-441-9479
• Local: (519)780-1018 OR (519)658-9479
• By Fax: (519)780-2997
• E-mail: info@firstqualityorganics.ca (please do not send credit card information by e-mail)

Payment Terms

Payment by credit card (Visa, Master Card, American Express)
By cheque payable to:

Quality First International Inc., 335 Laird Rd. Unit 9
Hanlon Business Park; Guelph, ON N1G4P7 CANADA

Damaged goods, Returns, and Exchange Policies

• Damaged goods should be reported within 2 days of receiving the product. We greatly appreciate photos of damaged products.
• In the case of a product quality defect, please inform us within 15 days of receiving the product.
• No returns or refunds will be issued after 30 days.
• Returns will be at the expense of the customer
• If the nature of the return is found to be of technical or quality defect, we will offer a replacement. Or we may issue credit or a refund of the product at our discretion.
• If the nature of the return is found to be the consumer’s discretion or change of mind, we will not refund the product and shipping cost, but will issue credit.
• A 15% re-stocking fee is applied to all returns.
• Returns and exchanged products should be at least 95% of the original quantity. All
  product returns, replacements, credits issued, require authorization numbers.